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Our comprehensive FAQ section is designed to answer all questions that may come to your mind during the course of your purchase. Hopefully it will also provide insight into a wide range of topics making your jewellery buying experience enjoyable and much more convenient. Read on to get all your questions answered.

About My Abhushan

My Abhushan is a curated online shopping destination for precious jewellery featuring some of the finest and most loved brands in India and focusing on a hassle free shopping experience and exceptional customer service.
We understand your requirements for a trusted online jewellery shopping platform and our goal is to surpass your expectations. Our young and innovating team’s goal is to create an online shopping platform that provides a unique, enjoyable and comforting shopping experience to our customers. My Abhushan is a shopping platform that you can trust as your one stop destination for buying and discovering jewellery around you and getting assistance from a top of the class customer care service.
My Abhushan is essentially focused on reaching the customer ‘where the customer is’ – digitally, try at home, style shows, experience zones are some of the formats we are focusing on. We have also partnered with brands which have significant offline retail presence, thus facilitating a seamless online/offline experience for our customers.


All Jewellery items are certified by At My Abhushan.com, every piece of jewellery is BIS hallmarked and certified by renowned laboratories in India. All our partner brands are committed to deal only in genuine products, which are 100% certified from third party laboratories. Should you have any queries regarding the certification of the products, please feel free to call us at our toll free number 1800-3010-5010 and our customer care executives will gladly assist you.
We take ethical diamond trading seriously. All our partner brands source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict free.
Of course! You can tailor every design to the last specification. From metal purity to your diamonds and gemstones, you have the freedom to customize your jewellery as you please.
These 4Cs are important characteristics of the diamond that defines its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone. Color classifies the diamond on a scale of colorless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.
A diamond’s cut grade is a mark of its light performance. The cut is prized as one of the defining characteristics that can express the beauty and sparkle of a diamond. Cut gradesvary from excellent cuts to poor cut.
Clarity refers to the presence or absence of inclusions or blemishes or any identifying marks within a diamond. Clarity grades are segmented as FL-IF: Flawless-Internally Flawless, VVS1-VVS2: Very Very Slightly Included, VS1-VS2: Very Slightly Included, SI1-S12: Slightly Included and I1-I2: Included.
We’ll provide you with a duplicate certificate at a nominal cost.
Of course! You can always get your favourite jewellery engraved at no charge to nominal charge depending upon the engraving.
We understand that you may not be fully satisfied with the product. In that case, you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy.
Most of the products that you discover at My Abhushan are customized as per your specifications and are manufactured once you place an order.
Designs and CAD files are completely ready for all the products which facilitate quicker manufacturing. Since we do not stock any inventory, we save on the costs and we pass on this cost saving to our customers.
We also have select products available which are shipped out on the same day of order. You can explore the products here. All our shipments are through reputed delivery couriers like Blue Dart, Fedex, Sequel, etc. We also have our own shipment network for select locations.

Your desired jewels come in elegantly styled boxes. The packaging is displayed here. Should you need to get you jewellery gift-wrapped, please do let us know. We will be happy to do the same at zero cost.

Placing an Order

All Jewellery items are certified by To place your order, all you have to do is to follow the below steps:
  • Choose your jewellery piece and click on “Buy Now” button
  • You will be then redirected to your shopping cart page – click on 'Place Order' to make payment for the piece or click on 'Continue Shopping' to add more products in your cart
  • Enter all your details – name, contact number, email ID and billing & shipping addresses and continue to payment
  • Choose your payment mode and complete the payment
  • You shall receive an order confirmation email to the e-mail address you provided while placing the order
Yes you can. Call us at 1800-0000-0000 and our customer care executives will place the order for you.
You can review the status of your orders and other related information in the 'My Account' section. In the ‘My Account’ section click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link. You can also track your order using the ‘Track Your Order’ tool available on the website.
You can cancel your order by calling us at 1800-0000-0000 or sending an email at getintouch@My Abhushan along with all the details related to your order number.
We understand that you may not be fully satisfied with the product. To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from My Abhushan. Should you have any problem with the jewellery piece, you can choose to return it back and claim 100% refund or exchange within the policy time frame.


You can make your purchases on My Abhushan through multiple payment methods. You can make payments through –
  • All major Credit & Debit Cards
  • Net Banking
  • Cash on Delivery
  • Cheque or Demand Draft
  • PayU Wallet
  • NEFT Bank Transfer
No, at present we do not provide this service.
If you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a cash on delivery (COD) payment varies for different pin codes, details of which would be mentioned in the product's details. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted. Also, please note that cash on delivery option is not available on international shipments.

Yes. Our website is powered with a safe and secure payment gateway that uses the latest SSL encoding technology to encrypt and decrypt all the data being sent through it. None of your information gets stored or is visible to other entities.
There are NO hidden charges when you make a purchase on My Abhushan. The prices listed for all the items are final and all-inclusive.
We understand the importance of monitoring and detecting fraud card transactions on a continuous basis. We have an internal risk team which along with our online payment partners track all the transactions for suspicious activity. We verify the order details, including the transaction payment with all our customers as a precautionary measure. In cases when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.


Shipping is absolutely free when you purchase any product from us. We also provide one free shipping service in case of returns & exchanges or repair services.
We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.My Abhushan is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep. We have partnered with reputed courier companies like Blue Dart, Sequel, Malca Amit and GoJavas to ensure your product reaches safely to you.
Your product is perfectly safe and insured till it reaches your doorstep.
An alternative address must be provided before the product has been shipped to your registered address.
To ensure the product reaches you safely, the registered recipient must provide one of the following documents:
  • Pan Card
  • Driver’s License
  • Passport
  • Voter’s ID
  • Aadhar Card
Whether your location can be serviced or not depends on:
  • If the brand ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location
  • Please get in touch with us at 1800-3010-5010 and our customer care executives will be happy to assist you.
  • Services and Policies
To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from My Abhushan.
Should you have any problem with the jewellery piece, you can choose to return it back and claim 100% refund or exchange within the policy time frame.
The time frame for claiming our Easy Returns and Exchange Policy for each partner brand is mentioned on the product page (in the product information section) along with all the other applicable policies.

We offer:

  • For all Jewellery – 100% refund/exchange for the invoice value of the product within the policy time frame
  • For Gold Coins – 99% refund/exchange for the then prevailing market rate of gold within the policy time frame. No making charges/ stamping charges/ design charges will be paid.
  • Call our Customer Care team at 1800-3010-5010 or email us at getintouch@MyAbhushan.com and place your exchange/ return request.
  • Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
  • Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product.
  • Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the current market value of all the materials used in the product. No making charges/ stamping charges/ design charges will be refunded or exchanged for. Please note that the Lifetime Exchange and Buy-Back policy is for only select partner brands products. The same is highlighted the product page (in the product information section) along with all the other applicable policies.
For all Jewellery – 90% of the prevailing market value of materials (metal, diamonds and gemstones) used in the product. No making charges/ stamping charges/ design charges will be paid.

For Gold Coins – 99% of the then prevailing market rate of gold. No making charges/ stamping charges/ design charges will be paid.

In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of My Abhushan and the partner brand. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer Please note that products purchased at www. My Abhushan cannot be returned or exchanged at My Abhushan or any partner brand showrooms.
We offer one time FREE return shipping (within India) within the Easy Returns and Lifetime Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.
Yes, we provide free ring re-sizing service for rings purchased on My Abhushan. If you’re unsure about your ring size, we will be more than happy to send you a Ring Sizer for free! You can place a request for your Free Ring-Sizer by calling us at 1800-0000-0000.
With our exclusive Bespoke Service, you can turn your ideas and designs into real jewellery masterpieces. You can either customize jewellery from our existing collection or create your own jewel. Call us at 1800-0000-0000 to know more and our jewellery consultants will be glad to assist you.
Since our partner brands procure materials directly from the source and have their own manufacturing units, the overhead costs are reduced significantly, allowing us to pass the savings on to you. If you find a lower price a like to like jewellery piece with the same design, diamond weight and gold weight, certifying lab; we will be happy to match that price for you!
Yes you can! If you wish to present jewellery to someone you love, you can send them a gift card along with the package and a personal message with their name at no additional cost.